Where is the app in SAP ONE Support Launchpad?
Enterprise Architecture and Roadmap Design
With SAP ONE Support, SAP introduces a new support programme that covers all products and solutions. With SAP ONE Support, the provider provides a central access point independent of technology, deployment method or SAP solution. Thus, all business process scenarios can be covered by a unified support. According to SAP, this includes support for business-critical processes.
The SAP Solution Manager is a state-of-the-art management platform that enables us to control the integrated support for your SAP systems and users. It gives us a central access point to your system landscape, making support more effective and streamlining problem and query management and enabling root cause analysis.
Integrated Introduction Activities:
Our work is aimed at improving the business of our customers. Our task does not end with the implementation of the IT solution. We support customers all over the world with the operation, maintenance and administration of the solution.
This allows us to deal with the actual incident with a lower priority structure, so that we can use the right skills and expertise to achieve a lasting solution. Support includes in particular: Incident Handling - Urgent assistance with blocking issues / Advanced questions from key users & business process managers / Changes & fixes - business critical developments.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
This helps to identify specific problems in the application of the systems more quickly and can be systematically fixed or improved.
The target group is customers who have an Enterprise Support Maintenance Agreement or are interested in it.