The quick look at the SAP Support connection
SAP Support Backbone Update - What's next?
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
SAP emphasises that SAP ONE support is not a separate support offering and therefore does not mean additional costs for users. SAP ONE support is provided via SAP Enterprise Support. SAP ONE Support complements SAP Enterprise Support and SAP already provides a comparable level of support for its two SAP subsidiaries, SuccessFactors and Ariba.
Together for success
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If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
By working with Axxis, you can increase productivity and quality, focus on your core business, and deliver reliable support services to your end users at potentially significantly reduced cost.
It would be ideal if the support gets a screenshot of the GUI beside the user's comment and additional parameter information, which system etc. Perhaps the information, how important this activity is, which can not be performed at the moment.