The concept of SAP MaxAttention
Who is affected?
We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.
Please refer to a complete list of our software products. It provides you with related documentation on implementation, upgrades and new features.
What can customers do today?
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
SAP Transformation Hub is a team of highly qualified experts and corporate architects. With its outstanding expertise, it supports SAP MaxAttention customers in their architectural planning.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
This is confirmed by numerous references from all over the world.
If you encounter error messages, such as SAP transaction errors or other problems related to the use of SAP systems, our SAP support staff will be happy to help you quickly.