Supports all SAP solutions
SAP Application Management Services
It is best to call one of our employees to discuss your initial situation. We can dramatically reduce the risk of compliance violations and support all programmes you have set up. This gives you the freedom to focus on the growth and innovation of your business.
What are we doing here to achieve automation? How do we make these worlds work smoothly together? Simple: In principle, each of the participants stays in his world, which does not have to leave it, because by integrating SAP support into the IT support or the ITSM tool (SAP-ITSM integration), we manage to ensure that the SAP user does not have to go into another system to report a problem, but can ask for help and give his comments on it at the push of a button. On the other hand, support will receive the correct information to respond appropriately to the problem or failure. He sees the user information, runtime information, screenshots, everything that is technically necessary to classify this ticket correctly and of course to solve it quickly. A classic win-win situation has thus arisen.
SAP Basis is the technical basis and IT structure for each SAP system without which the system is not functional. The SAP base includes some administration tools and middleware programmes and is tasked with ensuring a portable and compatible operation of the SAP system with other operating systems and databases. The SAP base is built as a three-layer model and contains the following components: a database layer, an application layer and a presentation layer. We are happy to support you with any topics related to the SAP base. Because we have many years of practical experience and guarantee a safe and stable operation of your SAP applications.
In short, the great advantage for our customers lies in answering the question directly and very quickly - with all the queries that are necessary and thereby avoiding the often necessary "ticket ping-pong" - directly in the dialogue with the SAP experts. Feedback from our customers using our live support channels is very positive. The fact that we also receive recognition and awards from the external side certainly helps the announcement.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
We operate globally, the quality of our services is world class.
Simplify your implementation with service and support packages and co-innovate with us to develop pioneering business models.