Software Service for SAP (SAP BASIS)
Knowledge of how to integrate your current landscape with SAP Business Technology Platform
The SAP Solution Manager is a state-of-the-art management platform that enables us to control the integrated support for your SAP systems and users. It gives us a central access point to your system landscape, making support more effective and streamlining problem and query management and enabling root cause analysis.
As a business grows, ERP software, the centre of all business processes, grows automatically. By implementing new business structures and processes, the complexity of the SAP ERP system can greatly increase. For small in-house SAP teams, this is often a challenge, because in addition to technical and technical aspects for maintaining the operation of SAP systems, staff shortages and day-to-day operations represent additional hurdles. New requirements for the SAP system can then only be adjusted slowly and completely new processes can be implemented only difficult. In addition to everyday business, an important aspect of this is not to neglect further training to process and module know-how. Not to lose track here can often be very difficult especially small teams.
Innovation and advice
Companies in any industry, where SAP solutions have been installed for more than 2 years, can face the low level of customer satisfaction: Problems are solved slowly, user relationships, configurations are not strictly required, no understanding of how VAT is formed in the chain of business processes. We offer SAP system support according to ITIL, which is orientated to the customer's business requirements and reduces the number of critical malfunctions. This approach makes the interrelationship between users, supported elements and incidents more user-friendly and clear.
The SAP Standard Support offering remains in place for on-premise solutions, providing basic support services for SAP solutions and maintaining system operations and availability. For customers switching to SAP Cloud powered by SAP HANA, SAP recommends SAP Enterprise Support. This guarantees innovation and reliability in hybrid scenarios. One Support is implemented step by step. The SAP ONE support enhancements are designed to deliver SAP 2014 and beyond in several steps. A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are currently available.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
The members of each world usually have relatively little insight into the work of the other world.
But it is particularly time-consuming and burdensome to put together suitable learning aids at the same time, especially during the introduction of a complex ERP application system such as SAP's.