SAP SUPPORT AND MAINTENANCE
Get to know Cloud Success Services
SAP Business ByDesign is explicitly targeted at medium-sized enterprises. As a complete ERP solution, the system includes large parts of process optimisation. It is often difficult to keep track of them, especially at the beginning. Therefore, we are available as SAP partners for any questions and requirements.
Over the last ten years, the company's growth has accelerated once again: In 2008, Safety Control GmbH was acquired in Mühldorf, and in 2013, Böhnke + Partner GmbH in Bergisch Gladbach. From 2013 to 2014, a new production site in India, a new logistics centre in Wuppertal and a building complex with expanded production and storage capacities for the production site in China were created. In 2016, Schmersal founded the new business unit tecnicum for services and at the end of 2017 a subsidiary in Japan.
Current systems - anytime
SAP ONE Support is not a separate support offering. It does not incur any additional costs and is provided via the existing SAP Enterprise Support offering. SAP ONE Support includes and complements SAP Enterprise Support. SAP companies SuccessFactors and Ariba already have a similar level of support. The basic offer can be supplemented by the premium offers SAP ActiveEmbedded and SAP MaxAttention. With the consistent support via SAP Enterprise Support and an optional unified cooperation model via SAP ActiveEmbedded and SAP MaxAttention for all solutions, SAP offers consistent support for all solutions, regardless of the operating model. SAP ActiveEmbedded and SAP MaxAttention for On-Premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
The strategic IT plan of a comprehensive international SAP rollout including the introduction of SAP EWM, ERP and HR in China in 2018 has been defined. The defined goal was to find support with Application Management, Services and Support (AMS), so that the IT core team of Schmersal can focus on the project work. External experts should be found to support Schmersal-IT in SAP support and to release the capacities needed for the rollouts.
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Feedback from our customers using our live support channels is very positive.