Achieving your business goals is our priority. Our flexible on-site and remote support provides you with competent development, methodology, centralised planning and resources for the areas where you need them most, using best-practice ITIL processes.
The SAP Support homepage is a platform for the in-house information exchange on SAP reporting. Knowledgeable information related to SAP is presented centrally on this homepage. In addition to the training documents and SAP Online Help and SAP News, account management information such as technical support forms and contacts will also be provided.
From the Deploy phase onwards, we integrate our AMS Service Agents into the project work and documentation to optimise the transfer of know-how. Our AMS Agents will get to know your employees and the IT landscape and can support you in the GoLive phase. This approach enables a seamless transition from the Hypercarephase to Application Management Services.
SAP offers a whole range of services and tools here. The switch to SAP S/4HANA is an opportunity for customers to further differentiate, optimise and innovate. Examples include SAP S/4HANA Adoption Starter, Business Scenario Recommendations, SAP Transformation Navigator, SAP S/4HANA Readiness Check and extensive benchmarking with the help of SAP Innovation & Optimisation Pathfinders. As part of our SAP Enterprise Support, our customers receive active expert help and a structured approach using SAP Value Maps. The SAP Mission Control Centre helps our customers with complex issues to integrate our new solutions such as SAP S/4HANA. It collects experiences from early adopters and implementations at customers, where complex hybrid solutions with large data volumes are built. With this project experience, we are expanding our maintenance offering, for example with Meet-the-Expert Sessions of the SAP Enterprise Support Academy. We also publish best practices for analysis and quick solutions to technical problems in SAP Knowledge Base Articles.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
SAP MaxAttention helps you to translate your digital concepts into value-orientated, predictable results with SAP solutions - from innovation to productive operation - with precise and dedicated technical and technical advice.
With SAP Solution Manager, we can easily manage and control changes to the SAP environment with established approval processes for change requests, ensuring traceability and accountability.