Prioritise critical areas and roadmap for next steps
Dedicated Support Teams
The service and support partner controls deployment at all stages of deployment. Based on a holistic picture of the current state, your goals, the special requirements of your industry and the most important value drivers, it supports you in determining the best solution.
We diagnose and resolve incidents, explain the causes of the problem. We analyse, evaluate and implement changes in business processes. We do SAP software update and develop additional applications (ABAP). We advise system users.
Focus on core competencies and innovation
Then there is much to do before January 2020! The magic word is SAP Support Backbone - the reliable link to SAP. Whether the hot wire to the SAP Support Portal (e.g. hints), the EarlyWatch Alert Reports or the Maintenance Planner everything is located in the Support Backbone Infrastructure. This has been updated by SAP and changes must be made to their system!
Choose the offer that best meets your requirements. With all Success Experience offers, you get the preparation, guidance and guidance you need to quickly use SAP solutions productively and be successful in the long term.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
Artificial intelligence and machine learning will further improve and simplify the support experience for customers, making the answers both faster and better.