Innovation services and solutions
Troubleshooting & Troubleshooting
With the rollouts of SAP software to additional locations, new functions, as well as new employees, come to SAP systems and increase the support volume. Service tickets are regularly purchased, which are processed by support every month. Time and again, adjustments are needed to exploit the complex functionality of SAP systems. The national and international sites are being developed in a targeted manner and require new functionalities. And SAP itself is still developing - it is regularly important to check new functions and implement them if necessary.
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
We diagnose and resolve incidents, explain the causes of the problem. We analyse, evaluate and implement changes in business processes. We do SAP software update and develop additional applications (ABAP). We advise system users.
Our Service Desk employees take care of your concerns and find individually tailored solutions. We have many years of experience in operating large e-commerce platforms / web shops for over 50 customers. Our service desk is designed to support Enterprise Web Applications. We are 24/7 throughout with competent service for your concerns. The continuous improvement of our services is part of our DNA.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
SAP experts ensure your consistent business operations and help optimise your processes and systems.
In addition to the "Advanced" block, we develop the company strategy, build and maintain the SAP landscape, and pull applications to new operating system versions, databases, and SAP platforms.