Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
Our schedule of expert services is still in the beginning. We expect customers to make greater use of this service. A special advantage for all our customers is that they do not incur additional costs for Next-Generation Support Services - they are automatically part of the support contract.
Identification of critical gaps and optimisation potential
Please refer to a complete list of our software products. It provides you with related documentation on implementation, upgrades and new features.
SAP ONE Support is not a separate support offering. It does not incur any additional costs and is provided via the existing SAP Enterprise Support offering. SAP ONE Support includes and complements SAP Enterprise Support. SAP companies SuccessFactors and Ariba already have a similar level of support. The basic offer can be supplemented by the premium offers SAP ActiveEmbedded and SAP MaxAttention. With the consistent support via SAP Enterprise Support and an optional unified cooperation model via SAP ActiveEmbedded and SAP MaxAttention for all solutions, SAP offers consistent support for all solutions, regardless of the operating model. SAP ActiveEmbedded and SAP MaxAttention for On-Premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs).
This will be available in the second quarter of 2014.