Identify areas for improvement and train the workforce for new technologies
Managing and measuring innovation in an innovation strategy
We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.
A meaningful and up-to-date documentation sets the foundation for efficient application management services and provides the right starting point for our ORBIS Service Agents to get to know their SAP system or cloud and SAP business processes in your company. Do you have any questions about how to set up and update your documentation? We are happy to advise you individually!
SAP Business Application Support
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.
Users who want to use SAP solutions in the cloud and SAP's HANA Cloud in addition to on-premise solutions will now receive a new offer from Walldorf. This should also reduce the complexity of support for users at the same cost.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
This approach makes the interrelationship between users, supported elements and incidents more user-friendly and clear.
Work with proven best practices to get your new software up and running in just a few weeks - in the cloud, on-site and in hybrid environments.