Definition and benefits SAP Support
Expert help - anytime, accurately and anywhere
Whether you are implementing a new solution, migrating an existing solution to the cloud, or transforming your business, we can help you achieve the desired results. SAP offers a selection of success experience offers to help you get where you are on your way.
Our customers have access to a modern ticketing system. The platform allows you to view the notifications and work done on your system. In this way, we ensure the transparency of our activities.
SAP Transformation Hub is a team of highly qualified experts and corporate architects. With its outstanding expertise, it supports SAP MaxAttention customers in their architectural planning.
SAP and IT - mostly two separate areas. The members of each world usually have relatively little insight into the work of the other world. Now, parallel worlds are, of course, not negative per se. Specialised areas of expertise can work efficiently and with a focus. However, cross-departmental processes are a challenge, which should be managed centrally and run smoothly. Here you simply have too many interfaces, transfer points, etc. An SAP-ITSM integration can help.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
Whether the hot wire to the SAP Support Portal (e.g. hints), the EarlyWatch Alert Reports or the Maintenance Planner everything is located in the Support Backbone Infrastructure.
A shortage of personnel, a short-term, high volume of work, or a lack of specialist knowledge within the IT department can lead companies to acquire external knowledge.