Cyber security and compliance
Identify areas for improvement and train the workforce for new technologies
Indirect Usage Depth Analysis - Result: We provide you with the necessary overview to prepare you for an audit. Quantitative assessment of commercial risk for in-scope applications are included here.
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
Big changes cast their shadow: What next year will bring
The service and support partner controls deployment at all stages of deployment. Based on a holistic picture of the current state, your goals, the special requirements of your industry and the most important value drivers, it supports you in determining the best solution.
SAP Cloud ALM starts with the implementation portal for SAP S/4HANA Cloud. It is expected to be available in the fourth quarter of 2018 with the next release of SAP S/4HANA Cloud. SAP plans to extend SAP Cloud ALM beyond implementation support for SAP S/4HANA Cloud with a roadmap for the entire application lifecycle of all SAP cloud products to be available by 2021. The implementation portal for SAP S/4HANA Cloud supports customers in defining the scope of implementation, with Fit-to-Standard Workshops, the configuration of SAP S/4HANA Cloud and tracking the progress of the project. SAP Cloud ALM is designed to complement SAP Solution Manager, SAP's leading ALM solution for on-premise applications. With the introduction of SAP Cloud ALM, customers can select the most suitable SAP ALM solution for them, ensuring a fast implementation and optimal operation of their SAP solutions. SAP Cloud ALM is available to all Enterprise Support customers based on their existing contract.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
This must be applied for separately from SAP.
The switch to SAP S/4HANA is an opportunity for customers to further differentiate, optimise and innovate.