Detailed Release Guide
The reports filed outside of our business hours will not be processed until the next working day. The SAP processes the "Very High" priority messages immediately. In order to ensure that you as a customer are always well informed about how a message can be submitted outside of business hours, our answering machine with the relevant information is available to you. In the Customer Guide, you will learn how to proceed in the event of a system shutdown, for example, to submit the message to SAP for immediate processing. You will also receive detailed information about the message task in SAP Solution Manager and a description of the message task outside of our business hours.
Discover new opportunities for using SAP in your business. With our consulting services you can realise your idea of the digital company with practical strategies and excellent results.
Comprehensive Hybrid Operation
We won't let you down if necessary! Find out how our customised support solution might look for you! We are happy to advise you in the context of a personal interview - competent and comprehensive. Benefit from our long-term project experience in the SAP Customer Experience environment and the resulting knowledge base!
Our schedule of expert services is still in the beginning. We expect customers to make greater use of this service. A special advantage for all our customers is that they do not incur additional costs for Next-Generation Support Services - they are automatically part of the support contract.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
As part of the introduction of the SAP S4/HANA system, we will be at your service for your assistance with questions about SAP.
We have a dedicated and certified SAP CoE (Centre of Expertise) that supports SAP customers throughout Asia.