Consistency of technical architecture with SAP security products and solutions
SAP SUPPORT FROM USER VIEW
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
However, SAP ONE Support only complements the basic offering of Enterprise Support. Premium support offerings such as ActiveEmbedded or MaxAttention must still be booked additionally, but these also apply regardless of the operating model. For example, SAP ActiveEmbedded and SAP MaxAttention for on-premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
Prevent problems before they occur
Our latest customer satisfaction survey confirmed us in terms of fast response and high solution competence. In the survey, our customers were repeatedly satisfied with our services. They gave us the overall score "very good.".
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Knowledge transfer is an important part of our support to keep costs as low as possible.
You are relieving your IT department, which can focus more on innovation and new business requirements.