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"As more companies combine on-premise systems and cloud programmes in hybrid IT environments, controlling and coordinating support for different solutions can significantly increase the complexity of IT operations," said Elaina Stergiades of IDC. "IT organisations are therefore looking for support providers that are able to simplify and unify access to support services." With the SAP ONE Support programme focusing on comprehensive support, SAP users can integrate cloud technologies and reduce the complexity of day-to-day operations. For more details on the SAP ONE Support support programme, see SAP of 3. Announce by 5 June at SAPPHIRE NOW in Orlando, Florida.
If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.
Integrated Introduction Activities:
In December 2017, Salt Solutions took over the supervision of the SAP ERP and EWM modules. This includes answering user support requests and solving problems, providing more complex evaluations and executing change requests in customising, for example creating new workstations in EWM. A global template has also been developed, for example, which significantly facilitates the maintenance of the various price lists of international sales organisations.
SAP support partners must meet the current standards for a Partner Centre of Expertise. FIS undergoes regular audits for this certification. All services offered as well as the entire service and support organisation are technically and organisationally orientated to the high quality standards. For you as a customer, this means trust in a competent partner who accompanies you reliably and with a lot of knowledge and experience - from complex implementation projects to process optimisation to support.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
But did you know that in our industry it is common to move a large part of the support services abroad? Not with us! Our support services are not only perfectly tailored to your needs.
Here you will find the latest versions of your licenced software as well as all manuals and documentation.