Building the foundation for your smart business
Whether after a successful joint project or as a new customer, we support you!
Many users are looking for a suitable tool for better knowledge transfer, especially when it comes to establishing new standard business software in the company. But it is particularly time-consuming and burdensome to put together suitable learning aids at the same time, especially during the introduction of a complex ERP application system such as SAP's. Are you still planning traditional introductory training? Forget it. Online learning is needed. But what does it look like in practice? Shortly before the software launch, the support team will hold intensive training sessions for the users within the department. If the start date is delayed by a few weeks, users have already forgotten what they have learned and cannot use it in writing. Often it is still lacking in the current documentation of the processes, because until the rollout the processes sometimes change. We found a method to procure useful training material despite the introduction stress in the Ondemand Personal Navigator tool of the US company Ondemand Software.
Our experts ensure a timely release with short reaction and solution times. We rely exclusively on permanent employees in Germany for our support and do not use offshore resources for our call-in.
Unified SAP support to ease the way to the cloud
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
DSAG members are largely up-to-date with their ERP systems.
Through the SAP ONE Support Launchpad, customers can find the status of support connectivity in the My Landscape application.