Broad portfolio of references
WE TAKE CARE OF YOUR IT REQUESTS
Companies in any industry, where SAP solutions have been installed for more than 2 years, can face the low level of customer satisfaction: Problems are solved slowly, user relationships, configurations are not strictly required, no understanding of how VAT is formed in the chain of business processes. We offer SAP system support according to ITIL, which is orientated to the customer's business requirements and reduces the number of critical malfunctions. This approach makes the interrelationship between users, supported elements and incidents more user-friendly and clear.
For SAP environments, we use SAP Solution Manager to monitor your SAP system. Our support team can react promptly and proactively through the integrated early warning and warning function. This ensures smooth operation, more satisfied end users and a stable system environment.
Hosting Support Services
By delegating your SAP application management to a trusted AMS vendor, you enable your internal IT department to focus on its core competencies and realise innovation. This way, you can relieve the burden on your professionals and give them the opportunity to focus on more strategic tasks.
You can also find the ticket form on the Terminal Server or on the Intranet under the heading: SAP Help & Documentation. On the homepage you find the button "Ticketform".
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
In addition to the "Base" block, we resolve incidents 24/7, evaluate the need to change SAP Notes, databases, and operating systems for SAP applications.
We ensure that critical processes in the SAP system are always available.