2nd Level Support
Learn more about our three-level support process
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
Our goal is to ensure the business continuity of your company. We ensure that critical processes in the SAP system are always available. We act proactively and eliminate the risk of downtime before users experience the negative effects of a problem.
architectural planning
This solution will greatly simplify the management of your SAP and non-SAP applications. It provides you with the processes, tools and services you need to support your IT landscape today and in the future.
With this service we will do everything for you. We design, create and implement proactive end-to-end processes to manage the procurement, utilisation, measurement, and optimisation of your entire SAP landscape. There are no active tasks left for you. You also benefit from a high cost savings.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Please refer to a complete list of our software products.
To answer questions from SAP users not only orally but also in the form of screen recordings, key users and support staff can quickly "film" and publish the processes in question.